Thank you for visiting our website!
This page provides information on the ‘Terms and Conditions’ on which you use and on which we sell our products to you via this site. All the information provided below and any other information to which the below information refer, will be collectively described as ‘Terms and Conditions’.
Please note that by using either the whole or any separate part of this site, and/or by placing an order for products from this site, you agree to these ‘Terms and Conditions’. If you do not agree to these ‘Terms and Conditions’, please do not use this site.
Information About Us
This site is operated by Hellenic Candle Co. SA, a company registered in Greece with VAT number GR999079353, trading as WAKS and ‘’www.wakscandles.com’’.
Name: Hellenic Candle Co SA
Business address: 41, Tatoiou Str, 13671 Aharnai, Athens Greece
Retail shop: 37A Kifissias Av, 15123 Marousi,Athens Greece
Tel: +30 210 6201620
Confirmation of Orders and Payment Verification
As soon as a customer has placed and paid for an order through our website, we will send an email confirmation of this order to the customer.
Orders will be dispatched when all payments are verified and paid in full.
We do not take any responsibility for delays in the delivery process.
Please allow on average 6-8 days for products to arrive once an order has been verified and paid in full. If an order is required sooner, please call or email before completing an order to discuss alternative postage options.
Over bank holidays and other public holidays, postage may unfortunately be delayed.
The products featured on the site are in stock, unless otherwise stated, e.g. sold-out, coming soon. We do our best to keep our site updated at all times regarding the available stock for each product. However, if any items of your order turn out to be unavailable, we will reimburse to you the amount paid for this product as soon as possible.
Please note that until you have completed your order, all products in your shopping bag are still considered as part of our stock and could, therefore, be purchased by another customer.
Pricing, Taxes and Payment
VAT is included in all prices quoted on the site. Delivery costs are added to the total cost of the order during the order process.
If the delivery address is within the EU then you should not be charged with any additional duties or taxes. If the delivery address is in a non EU country then your shipment may be subject to additional taxes, duties or customs clearance charges. We cannot estimate these costs and we are not responsible for their payment.
We accept the following payment methods:
- All major Credit/Debit Cards
- Cash on Delivery (ONLY for deliveries within Greece)
All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
Cancellations, Returns & Exchanges
Please read our Delivery and Returns Policy which details how to return unwanted or unsuitable items for a refund or exchange.
Limitation of Liability
While every attempt will be made by WAKS to ensure that the website is free from errors and is as precise as possible we cannot warrant its accuracy. We will however attempt to correct any errors as soon as they are discovered.
Unless otherwise noted, all images, photography and product related text are subject to copyrights and/or other intellectual property rights that are owned by Hellenic Candle Co SA. All such rights are reserved.
Our site, and its content, is intended solely for the personal, non-commercial use by users of our site. Any use of our site and its content for purposes other than personal and non-commercial is prohibited without the prior written permission of us.
Third Party Links
Websites featured on our site as a third party or affiliated party have separate privacy policies and data collection practices from us. Therefore, we have no responsibility or liability for these policies and practices or the content of such websites. These linked websites are only for your convenience and therefore you access them at your own risk.
Moreover, we do not undertake responsibility for any information or advice obtained by you from any websites featured on our site.